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our PRIVACY POLICY

This Privacy Policy applies between you, the user of this Website and Cappa E Spada, the owner and provider of this Website. Cappa E Spada takes the privacy of your information very seriously.

 

This Privacy Policy aims to give you information on how Cappa E Spada collects and processes your personal Data through your use of this Website, including any Data you may provide through the Website when you sign up to receive our marketing material, and/or purchase a product or service.

 

It is important that you read this Privacy Policy from time to time so that you are fully aware of how and why we are using your Data.

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1. Definitions and interpretation


In this privacy policy, the following definitions are used:

 

Controller: The controller and responsible for your personal data (collectively referred to as, we, us or our in this Privacy Policy).

Data: collectively all information that you submit to Cappa E Spada via the Website. This definition incorporates, where applicable, the definitions provided in the General Data Protection Regulation (GDPR);

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and or when you use certain features of the Website. Details of the Cookies used by this Website are set out in the clause below (cookies);

Cappa E Spada,  we, us or our: Cappa E Spada, a sole trader business incorporated in England and Wales with office at Cappa E Spada Design Studio, Regent Street, Liverpool, Merseyside, L3 7BN, United Kindgdom;

User or you: any third party that accesses the Website and is not either (i) employed by Cappa E Spada and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Cappa E Spada and accessing the Website in connection with the provision of such services;

Aggregated Data: Data combined from several measurements. When Data is aggregated, groups of observations are replaced with summary statistics based on those observations; and

Website: the Website that you are currently using, http://www.cappaespada.com or http://www.cappaespada.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
f. the headings and sub-headings do not form part of this privacy policy.

 

2. Controller

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Cappa E Spada is the controller and responsible for your personal data (collectively referred to as, we, us or our in this Privacy Policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us via our customer contact page and state that your query is about your private Data.

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3. Contact Details
 

Our full details are:

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Legal entity: Cappa E Spada, sole trader business incorporated and registered in England and Wales, and operates in the United Kingdom.

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Postal address: Cappa E Spada Design Studio, Regent Street, Liverpool, Merseyside, L3 7BN, United Kindgdom.

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Customer support number: 0151 378 7586

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You can also contact us through our customer contact page.

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You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). In the UK, please read: https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do this. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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4. Changes to the Privacy Policy and your duty to inform us of changes

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We may need to update this policy at any time and without notice and where we do this we will notify you by including pop up boxes on the website and/or emailing our customers.

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It is important that the personal Data we hold about you is accurate and up to date. Please keep us informed if your personal Data changes during your relationship with us and periodically review your account settings on our Website.

5. Scope of this privacy policy

This privacy policy applies only to the actions of Cappa E Spada and users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a Cookie on your computer memory. Find out more about these on their respective websites here:
https://www.facebook.com/about/privacy/
https://twitter.com/en/privacy

https://policies.google.com/privacy?hl=en-GB

https://help.instagram.com/519522125107875?helpref=page_content
https://policy.pinterest.com/en-gb/privacy-policy 

We may collect the following Data, which includes personal Data, from you:
a.  Name
b. Contact Information such as email addresses, postal addresses and telephone numbers; in each case, in accordance with this Privacy Policy.

6. Our use of Data
 

  • For purposes of the General Data Protection Regulation (GDPR), Cappa E Spada is the Data Controller.
     

  • Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
     

  • All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR). For more details on security see the clause below (security).
     

  • Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
     

a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of promotional materials that may be of interest to you should you choose to receive them;
in each case, in accordance with this privacy policy.

 

7. The Data we collect about you

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

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  • Identity Data includes first name and last name.
     

  • Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone number.
     

  • Financial Data means the data we use to process your payments for your orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third party payment provider to process a payment.
     

  • Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products and services you have purchased from us.
     

  • Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
     

  • Profile Data includes your username (email address) and password, your login data, purchases or orders made by you, your interests, preferences, feedback and survey responses.
     

  • Usage Data includes information about how you use our website, products and services. This includes your browsing patterns and information such as how long you might spend on one of our web pages and what you look at and for on our website, the click stream to and from our website, page response times and page interaction information such as scrolling, clicks and mouse-overs.
     

  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
     

We also collect, use and share aggregated and/or anonymised data (Aggregated Data) such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

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8. Failing to provide Personal Data

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Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you do not provide suitable delivery instructions to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

 

9. How is your personal Data collected

 

We use different methods to collect data from and about you including through:
 

  • Direct interactions. You may give us your Identity Data, Contact Data, Transaction Data, Profile Data, Financial Data and Marketing and Communications Data by using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
     

    • purchase a product or service (including gift cards) through our website;

    • create an account on our website;

    • request marketing to be sent to you;

    • enter a competition; or

    • give us some feedback.
       

  • Automated technologies or interactions. As you interact with our website, we may automatically collect usage Data and technical Data about your equipment, browsing actions and patterns. We collect this personal Data by using cookies, server logs and other similar technologies. Please see our Cookies section below for further details.
     

10. How we use your personal Data

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We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

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  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.
     

Generally we do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by reaching us via the customer contact page.

 

11. Third Party websites, services, and Data sharing

 

Cappa E Spada may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website (such as courier services to deliver your goods). The providers of such services do not have access to certain personal Data provided by you, only the absolute necessary to provide our service to you (such as delivery address and name).

 

We will also cooperate with law enforcement requests from within or outside your country of residence. This may include disclosing your personal information to government or law enforcement agencies, or private parties, when we have a good faith belief that disclosure is required by law or when we, in our discretion, believe that disclosure is necessary to protect our legal rights, or those of third parties and/or to comply with a judicial proceeding, court order, fraud reduction or legal process served on us. In such cases, we may raise or waive any legal objection or right available to us. These uses of your data are in our legitimate interests of protecting our business security.

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law and they may only use your data for the purposes we specify in our contract with them. We will always work with them to protect your privacy.

 

12. International Transfers

 

Some of our external third parties partners can be based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

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Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

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Please contact us if you want further information on the specific method used by us when transferring your personal data out of the EEA.

13. Links to other websites

This Website may, from time to time, provide links to other websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We have no control over such Websites and are not responsible for the content of these Websites. This privacy policy does not extend to your use of such Websites. You are advised to read the privacy policy or statement of other Websites prior to using them.

14. Changes of business ownership and control

Cappa E Spada may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Cappa E Spada.  Data provided by users will, where it is relevant to any part of our business, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Aggregate Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

15. Controlling use of your Data


Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- Use of Data for direct marketing purposes; and
- Sharing Data with third parties.

16. Functionality of the Website


- To use all features and functions available on the Website, you may be required to submit certain Data.
- You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).

17. Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Cappa E Spada. You will not have to pay a fee to access your personal data (or to exercise any of the other rights, see 'Your legal rights' clause). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

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We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within 30 calendar days. Occasionally it may take us longer than that if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

18. Security

Data security is of great importance to Cappa E Spada. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.


If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
 

We endeavour to do our best to protect your personal Data. However, you acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

 

19. Data retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

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In some circumstances you can ask us to delete your data: see 'Your legal rights' clause below for further information.

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In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

20. Your legal rights

 

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.

You have the right to:

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Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

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Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

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Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it for example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy . You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

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Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

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Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

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Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

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Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

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If you wish to exercise any of these rights, please contact us.

21. Cookies
 

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.

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Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow websites to deliver you a personalised shopping experience (such as remembering what was in your shopping basket, or an address, or a payment method).

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The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

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We use the following types of cookie:
 

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
     

  • Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.


- This Website may place and access certain cookies on your computer. Cappa E Spada uses cookies to improve your experience of using the Website and to improve our range of products. Cappa E Spada has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.


- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
 

- Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Cappa E Spada to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
 

- You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
 

- You can choose to delete Cookies at any time, however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personal settings.
 

- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

 

22. Duration of Cookies

 

Session (or Transient) Cookies:

  • Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.

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Persistent (or Permanent) Cookies:

  • Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

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Flash Cookies (or Locally Shared Objects):

  • You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies. Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

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23. Social Network sharing

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If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a Cookie on your computer memory. Find out more about these on their respective websites here:
https://www.facebook.com/about/privacy/
https://twitter.com/en/privacy

https://policies.google.com/privacy?hl=en-GB

https://help.instagram.com/519522125107875?helpref=page_content
https://policy.pinterest.com/en-gb/privacy-policy 

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24. Managing Cookies

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If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you might not be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.


25. General

- You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
 

- If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or enforceability of the other provision of this privacy policy will not be affected.
 

- Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
 

- This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy are subject to the exclusive jurisdiction of the English courts.

26. Changes to this privacy policy

Cappa E Spada may need to update this Privacy Policy at any time and without a notice period as may be required by law. Any changes will be immediately posted on the Website via pop up boxes and/or emailing our customers. You are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following alterations.

You can contact Cappa E Spada with any queries via our contact page or by calling us on 0151 378 7586.

This Privacy Policy was last amended on 21st May 2018.

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